Return & Exchange

1.  Our One-Year Warranty Promise

At Guyker, we stand behind the quality of our products.

If your item has a quality-related issue or fails under normal use within one year of purchase, we’ll replace it for free or offer an appropriate solution.
No complicated paperwork, no hidden conditions—just reach out, and we’ll make it right.

2. Should I Request a Refund or a Replacement?

Here’s how to quickly decide what’s right for you:

Situation Solution Notes
Received a damaged or missing item Free Replacement Contact us with photos and your order number—we’ll handle the rest
Item is in perfect condition, but I changed my mind Refund Must be within 30 days, unused, in original packaging. Return shipping is your responsibility
Experienced a quality issue after some time One Year Replacement We'll replace the item if it failed under normal use
Want to cancel an unshipped order Cancel + Full Refund If your order hasn't shipped yet, we’ll refund 100%

3.  Return Policy

 Eligible Returns:

  • Return request is made within 30 days of delivery;

  • Item is unused, with all original packaging, labels, and accessories;

  • Item is not customized or installed.

 Non-Returnable Items:

  • Products that have been used, installed, or modified;

  • Items returned without original packaging;

  • Clearance, final-sale, or customized items (noted on product pages);

  • Items returned outside of the return window.

 Return Shipping:

  • For non-defective returns: Customer is responsible for return shipping;

  • For defective or incorrect items (We ship wrong items) : Guyker covers all return costs;

  • Always use a trackable shipping service for your return.

 Refund Details:

  • Refunds are issued within 3 business days of receiving and inspecting the returned item;

  • Refunds are credited back to your original payment method;

  • If your original payment method is no longer valid, we will issue a store credit instead;

  • Shipping fees are non-refundable.

4.  Exchanges & Lifetime Coverage

Exchange Process:

  • If your product arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery;

  • We’ll arrange a free replacement and cover return shipping if necessary;

  • In rare cases where parts are unavailable, we may issue a store credit or alternative product.

One-Year Warranty Promise: 

  • Covers manufacturer defects and non-intentional damage under normal use;

  • Applies only to products purchased directly from guyker.com or our authorized partners;

  • Does not apply to items gifted, resold, or purchased second-hand;

  • We reserve the right to limit replacements in cases of abuse.

5.  How to Start a Return or Exchange

  1. Contact Support
    Email us at support@guyker.com or use the Contact Us page

  2. Provide the Following

    • Order number

    • Photos of the item

    • Reason for return or exchange

  3. Ship the Item Back
    Use a trackable shipping service.

  4. We Process Your Refund or Replacement
    Within 3 business days after receiving and inspecting your item.

6.  Important Notes & Exclusions

  • Worry-Free Purchase Protection: If you purchased Seel protection at checkout, you may be eligible for fast resolution if your package is delayed or damaged in transit.

  • Color Disclaimer: Due to lighting and monitor differences, product colors may vary slightly from photos;

  • Shipping Costs: We do not refund original shipping costs unless the return is due to an error on our part;

  • Fair Use: We monitor for excessive or fraudulent returns and reserve the right to deny service when necessary.

 Contact Us

Have questions or need help?

Guyker – Gear That’s Built to Inspire, Backed for Life. 🎸