Return & Exchange

Return & Refund

1. Eligibility

  • Package can be returned within 30 days of the purchase date, if you have received an item that you feel is damaged, defective, or not as advertised.
  • Ensure the product is in its original condition with all packaging and tags intact.

2. Initiating A Return

  • To initiate a return, contact our customer service team at support@guyker.com or use the online form on our Contact Us page.
  • Clearly state the reason for the return and provide your order number.

3. Return Process

  • We DO NOT provide return label in the package; once your return request is approved, you can contact a carrier and securely send back the product.
  • For your convenience, we recommend using a trackable shipping method.

4. Refund

  • Refund will be processed within 3 business days after we receive and inspect the returned product. 
  • The refund amount will be credited back to the original payment method.

*Note: We DO NOT charge a restocking fee for items returned in as-new condition. We refund the original purchase price of the item in question deducting the shipping fee. Return shipping is at the customer's expense.

Exchanges

1. Eligibility

  • Exchanges are available for products with quality issues or damages.
  • Report any defects within 48 hours of receiving the package.

2. Exchange Process

  • Provide clear images of the damaged or defective product for expedited processing.
  • Upon approval, we will arrange for a replacement and cover the shipping costs.

*Note: For return & exchange of product due to personal reasons, such as selection errors, customers are responsible for covering shipping costs.

3. Important Notes

  • Familiarize yourself with our return and exchange policy before initiating the process.
  • Refunds are issued exclusively for products returned in their original condition.
  • Exchanges are applicable only for products with quality issues or damages.
  • Color name for each product option is subjective, please refer to the images when you select the color, though there may be slight color variations due to photography.