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At Guyker, we prioritize the use of high-quality materials to ensure the durability and performance of our products. While the specific materials used may vary depending on the accessory, we commonly utilize materials such as:
■ Metals: We often use materials like stainless steel, aluminum, and brass for hardware, bridges, and other metal components.
■ Plastics: Certain accessories may incorporate durable and impact-resistant plastics such as ABS or polycarbonate for knobs, pickguards, and other components.
■ Woods: Some accessories, like guitar knobs or picks, may be made from various types of wood, including rosewood, ebony, or maple.

For more detailed information about the materials used in a specific product, we recommend reviewing the product descriptions or reaching out to our customer support team at [support@guyker.com] for further clarification.

Yes, we offer international shipping to customers worldwide. When placing your order, please ensure that you provide accurate international shipping information, including your complete address and contact details.

Please note that international shipping may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the responsibility of the recipient and may vary depending on the country's customs policies.

To initiate a return or exchange, please follow these steps:
■ Contact our customer support team at [support@guyker.com] or visit our website's Returns/Exchanges page.
■ Provide your order details and the reason for the return or exchange.
■ Our customer support team will guide you through the process and provide you with a return/exchange authorization if applicable.
■ Follow the instructions provided, including packaging the product securely and attaching the necessary labels or documentation.
■ Ship the product back to us using a traceable and insured shipping method.
■ Once we receive the returned product and verify its condition, we will process the return or exchange accordingly.

In most cases, products that have been used or show signs of wear may not be eligible for return or exchange unless there is a defect or error on our part. We recommend reviewing our specific return/exchange policy or contacting our customer support team at [support@guyker.com] to determine the eligibility of your particular product.

The responsibility for return shipping costs may vary depending on the reason for the return or exchange. In some cases, such as if the product is defective or if we made an error, we will provide a prepaid shipping label or reimburse your return shipping costs. However, if the return or exchange is due to a change of mind or a non-defective product, you may be responsible for the return shipping costs. We recommend reviewing our return/exchange policy or contacting our customer support team at [support@guyker.com] for specific details regarding return shipping costs.