Returns:
1. Eligibility:
- Products can be returned within 30 days of the purchase date.
- Ensure the electronic guitar product is in its original condition with all packaging and tags intact.
2. Initiating a Return:
- To initiate a return, contact our customer service team at support@guyker.com or use the online form on our Contact Us page.
- Clearly state the reason for the return and provide your order number.
3. Return Process:
- Once your return request is approved, you will receive detailed instructions on how to securely return the electronic guitar product.
- For your convenience, we recommend using a trackable shipping method.
4. Refund:
- Refunds will be processed promptly after we receive and inspect the returned electronic guitar.
- The refund amount will be credited back to the original payment method.
Exchanges:
1. Eligibility:
- Exchanges are available for electronic guitar products with quality issues or damages.
- Report any defects within 48 hours of receiving the electronic guitar.
2. Exchange Process:
- Provide clear images of the damaged or defective electronic guitar for expedited processing.
- Upon approval, we will arrange for a replacement and cover the associated shipping costs.
3. Important Notes:
- Familiarize yourself with our return and exchange policy before initiating the process.
- Refunds are issued exclusively for electronic guitars returned in their original condition.
- Exchanges are applicable only for electronic guitars with quality issues or damages.